How does the waitlist work?

(as of Feb 2026, shoppers on the waitlist get notified via SMS text when it's their turn to buy)

After your shopper comments for an item that's sold out, they'll get this message:

This message is customizable from your Waitlist tab:

The shopper enters their phone number, and they get texted this message when the product becomes available to purchase:

The "Buy Now" button goes to a draft order that has the note that this was a "Soldlive invoice (from waitlist)"

The first customer(s) that got the back-in-stock message has a certain time to make the purchase. This time is determined by your back-in-stock hold time which you can customize in your Waitlist tab:

Once that hold time expires, the next person who was on the waitlist for that item gets messaged

Some additional details

1) You'll want to keep the defaults: "Track quantity" checked and "Continue selling when out of stock" unchecked:

2) If you see a ! next to the "Waitlisted" status in the DASHBOARD table, that means the commenter did not enter their phone number and is NOT on the waitlist for that product:

3) We automatically take into account the # of people on the waitlist versus the quantity of inventory. For example, if 10 people are on the waitlist and you updated your inventory from 0 to 5. Then the first 5 people on the waitlist get messaged. And if their back-in-stock hold time expires, then the remaining 5 people will get messaged in order.