How does the waitlist work?

After your shopper comments for an item that's sold out, they'll get this message if this is the first time they've been added to a waitlist:

And once the product becomes available for them to buy, they'll get a message with their invoice:

The "Buy Now" button goes to a draft order that has the note that this was a "Soldlive invoice (from waitlist)"

The first customer(s) that got the back-in-stock message has a certain time to make the purchase. This time is determined by your back-in-stock hold time which you can customize in your Waitlist tab:

Once that hold time expires, the next person who was on the waitlist for that item gets messaged

Some additional details

1) You'll want to keep the defaults: "Track quantity" checked and "Continue selling when out of stock" unchecked:

3) If you see a ! next to the "Waitlisted" status in the DASHBOARD table, that means the commenter did not click on the "Get messages" button and is NOT on the waitlist for that product:

4) When they click "Get messages", this also has the benefit of subscribing the shopper to get messaged whenever you go live.

5) We automatically take into account the # of people on the waitlist versus the quantity of inventory. For example, if 10 people are on the waitlist and you updated your inventory from 0 to 5. Then the first 5 people on the waitlist get messaged. And if they click "No Thanks" or their back-in-stock hold time expires, then the remaining 5 people will get messaged in order.