How does the waitlist work?

As of Feb 2026, shoppers on the waitlist get notified via SMS text when it's their turn to buy. This method works for both Facebook and Instagram

After your shopper comments for an item that's sold out, they'll get this message:

This message is customizable from your Waitlist tab:

The shopper enters their phone number, and they get an immediate confirmation in the FB or IG message thread:

Note that if they've given you their phone number before, they will not be prompted to enter their phone number again. They'll just automatically get the waitlist confirmation message:

Finally, they get texted this message when the product becomes available to purchase:

This message is also customizable from your Waitlist tab:

Some additional details

1) You'll want to keep the defaults: "Track quantity" checked and "Continue selling when out of stock" unchecked:

2) If you see a ! next to the "Waitlisted" status in the DASHBOARD table, that means the commenter did not enter their phone number and is NOT on the waitlist for that product:

3) SoldLive automatically takes into account the # of people on the waitlist versus the quantity of inventory.

For example, if 10 people are on the waitlist and you updated your inventory from 0 to 5. Then the first 5 people on the waitlist get messaged. And if their back-in-stock hold time expires, then the remaining 5 people will get messaged in order.