Using SoldLive in your Group (for New Pages Experience)

SoldLive works slightly differently between your FB group and your FB page. For SoldLive to work in your group, you will need to do 2 things:

• Make the post using your FB Business page

• Include a #soldlive tag in the post

From your shopper's perspective, it's the same experience of getting invoiced in Messenger. But there's 1 additional step: there's a comment reply giving her a link to click on:

This link opens up her Messenger where she'll be prompted to click "Get started" if this is her first time messaging with your FB Business page:(she only needs to click "Get started" if this is the first time she's interacted with your page on Messenger)

After that she will get the normal Sales Bot message sequence like the FB Page experience. She'll either get a checkout message, or buttons for the variant options which leads to a checkout message:

Note that if the above doesn't work for you, please get in touch with us so we can go over your setup in a zoom call. Or you can try the following:

1) Remove SoldLive from your FB account
2) Disconnect and reconnect your FB page from within the SoldLive app in Shopify
3) Reconnect your FB group within SoldLive