Using SoldLive in your Group (for New Pages Experience)

For SoldLive to work in your group, you will need to do 2 things

  • Make the post using your FB Business page

  • Include a #soldlive tag in the post

If your FB page is on the New Pages Experience: the first time a shopper comments on a post, she will get notified of a comment reply giving her a link to click on:

This link opens up her Messenger where she'll be prompted to click "Get started" if this is her first time messaging with your FB Business page:Once she clicks "Get started" she will get the normal Sales Bot message sequence - either a checkout message, or buttons for the variant options which leads to a checkout message:

Your shopper just does this once. Future comments just go directly to private replies like it does on your FB Business page


Note that if the above doesn't work for you, please get in touch with us so we can go over your setup in a zoom call. Or you can try the following:

1) Remove SoldLive from your FB account
2) Disconnect and reconnect your FB page from within the SoldLive app in Shopify
3) Reconnect your FB group within SoldLive