Clicking on a variant option button does nothing

If your product has variant options, and the shopper just comments the number, they'll be prompted to click on one of the buttons for the option variants:

If they click it and nothing happens, then this likely means another app (ex ManyChat) is interfering with SoldLive's ability to respond.

To fix this, you'll need to set SoldLive as the default app for Conversation Routing: https://www.facebook.com/business/help/321478556915081

Feel free to reach out to us for help and we can get on a zoom call to walk you through Facebook's tutorial.