How do Reminders work?
Reminders let your shoppers know that their cart hold times will expire soon if they haven't paid their invoices yet. It shows up as a comment reply to your message:
On page post comments, the shopper gets tagged in the reminder (as shown above). This also triggers a FB notification to alert them. On group post comments, the reminder comment includes the shopper's name but does not tag them (limitation of FB groups)
And you can also edit the purchase reminder message and timing in your REMINDERS tab. We recommend setting the reminder message to go out 30 minutes or 1 hour before the cart expires
Note that not everyone will get the reminder message as a private message in Messenger (depending on whether they've interacted with your page in the last 24 hours). But everyone will get the reminder message in the form of a comment reply.
The only exception is we do not post reminder comments if there are other shoppers on the waitlist for that item, or if that item somehow went out of stock.