Comment errors and how to resolve them

There are 2 types of errors in the Dashboard that you might see for a shopper's comment:

1. User's privacy settings:

   

   In this case, the shopper simply has to allow an app to let your page message them. You can have them go here: https://www.facebook.com/settings?tab=applications&ref=settings and set this to "Turn Off":

   

   
   

2. Another Messenger app is interfering:

   

   In this case, you have another app in your business integrations that is interfering with SoldLive. Simply remove it and you should be good to go:

   

   Or if you don't want to remove the other app (ex ManyChat), then follow the steps here to ensure SoldLive is the default app for Conversation Routing.