List of hidden features available upon special request

Our philosophy of SoldLive is to keep things simple. You don't need to watch tutorial videos or to contact support to get started. Although we are available to help you, everything is intended to be DIY. 

Merchants should be up and running within 60 seconds of installing SoldLive. This is simply not possible with other apps like CommentSold. 


To keep it simple, we hide some of the "extra" features that 95% of merchants don't need. This is a running list of them. Feel free to get in touch with us if you'd like to turn any of these on


  • Comments with number anywhere in the comment - by default, the identifier (ex 130) needs to be the first word in the comment. And so comments like this were not valid:This is default-enabled as of Dec 21, 2022. The number can be anywhere in the comment. If you installed SoldLive before this date and would like this enabled, please email us.


  • Customize your Waitlist opt-in message - instead of the standard "Sorry this sold out!" message:You can customize this bolded text to your liking or local language. Just email us to let us know what you'd like to change it to. Facebook limits this to 65 characters

  • Removing comments from Dashboard - enabling this feature lets you remove certain invoiced items from shopper's draft orders by clicking on the gray "X" next to their "Invoiced" status:

    This article has more details about this feature.




  • Display Inventory on Dashboard - this displays the SoldLive inventory count on the Dashboard, which is different from your Shopify inventory count. The SoldLive inventory takes into account products that are being held in cart that haven't been purchased yet, and so it can be lower than the Shopify inventory count: